Privacy Policy

1. Introduction

This Privacy Policy explains how EMTEK (“EMTEK”, “we”, “us”) collects, uses, shares and protects personal information when you visit this website, contact us or use our services.

We handle personal data in line with applicable law, including the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka, where it applies. By using this website you acknowledge that you have read this policy.

2. Information We Collect

Information you give us

When you contact us, use the chat on this website or ask for a proposal, we collect the details you provide, such as your name, email address, phone number, company name and the content of your message.

Information collected automatically

When you use the website, we and our service providers may collect technical information such as your IP address, browser type, device type, pages viewed, the page that referred you and the date and time of your visit. Some of this is recorded by our hosting provider as the website is delivered, and may involve cookies or similar technologies (see our Cookie Policy).

Information we handle for clients

While delivering services, we may process business data that a client provides or that sits in systems we implement or manage, such as ERP records. We handle that data on the client’s instructions and under our written agreement with them.

3. How We Use Your Information

We use personal information to:

• respond to enquiries and prepare proposals
• deliver, support and manage our services and client relationships
• issue invoices and keep business and accounting records
• operate, secure and improve this website
• send service-related communications
• comply with legal obligations and protect our legal rights

We send marketing messages only where the law allows, and you can opt out at any time. We do not sell your personal information.

4. How We Share Information

We share personal information only where needed and only with:

• service providers that help us run our website and business, such as our website platform, email and hosting providers, who may use the information only to provide their service to us
• professional advisers, such as legal and accounting advisers, under duties of confidentiality
• authorities or other parties where the law requires it, or to protect rights, safety or security
• a successor organisation, if EMTEK is involved in a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information unless you are told otherwise

5. Data Storage and Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our service providers may store and process information on servers outside Sri Lanka. Where that happens, we take reasonable steps to make sure the information remains protected.

6. Data Retention

We keep personal information only for as long as we need it for the purposes described in this policy. Enquiries are kept for as long as needed to respond and follow up. Client records are kept for the duration of the relationship and afterwards for as long as legal, accounting, tax or contractual requirements apply. When information is no longer needed, we delete or anonymise it.

7. Your Rights

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you and give you access to it
• correct information that is inaccurate or incomplete
• delete your information where we no longer have a valid reason to keep it
• stop or restrict certain uses, or withdraw a consent you gave us

To make a request, email us using the details below. We may need to verify your identity first, and we will respond within a reasonable time. If you are not satisfied with our response, you may complain to the relevant data protection authority in Sri Lanka.

8. Cookies and Tracking

We use cookies and similar technologies to keep the website working. Our Cookie Policy lists the types we use and explains how to manage them.

9. Third-Party Services

This website is hosted on Cloudflare, which processes technical data such as your IP address in order to deliver and secure the website. Messages you send through our contact form or chat are delivered to us by email through our email provider, Resend. Fonts are served from our own website, so your browser does not request them from a third party.

We link to third-party platforms such as Facebook, Instagram, LinkedIn, X, YouTube, GitHub and Google Maps. Those services have their own privacy policies, and we are not responsible for how they handle your information.

10. Children’s Privacy

Our website and services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. The latest version is always on this page with its “Last updated” date. If we make significant changes, we will make that clear on the website.

12. Contact Information

For questions about this policy or to make a request about your personal information, contact: